Getting Technology Support from OTS

When you have a problem with email, computer hardware or online systems, the Office of Technology Services (OTS) is available to help.

Please don’t reach out directly to individual OTS staff members. Use one of these methods to ensure your issue is tracked and routed to the correct person:

Submit a Support Ticket

Go to the support center using this tile in MyIU.

Or go directly to https://immaculata.freshservice.com/

Send an Email

You can submit an issue through email to helpdesk@immaculata.freshservice.com

Call or Visit the Helpdesk

You can phone 484-323-3282 or visit Good Counsel T2.

Monday-Thursday: 8 a.m. to 8 p.m.
Fridays: 8 a.m. to 4:30 p.m.