Oct 052012
 

Want to change the format of your course?

Use this helpful FAQ: http://ats.immaculata.edu/faq/faq/index.php?action=artikel&cat=1&id=276&artlang=en

Just remember:

  • Topics format is easy to read and use. This is best for editing
  • Folder View format is easy for students to use, but for editing it is confusing.

You can change your format back and forth as many times as you want.

 Posted by at 10:29 am
Dec 052011
 

 

 

 

Service Now Tickets
IU Helpdesk Tickets June July August September October November Year to date
Tickets Created 516 444 743 684 484 411 3282
* Incidents 38 26 61 29 24 16 194
* Requests 478 418 682 655 460 395 3088
Percentage Closed 96% 88% 98%

 

 

 

 

Nov 182011
 

It is important to backup your computer and Mars files periodically throughout the year.  You never know when you might delete something accidently or your computer hard drive will crash.

Here is how to back up with a Flash/USB drive

  1. Insert Flash drive into USB port
  2. Open you’re My Documents or Mars drive
    a)  Copy files by choosing the ones you want to backup.  To do this Hold down the CONTROL(CTRL) key on your keyboard, and select the first file. Then while still holding down that button, select the second, third, etc. file with the mouse.   After choosing the files to copy go to File and then Copy
    b) If you want to copy all files go to File and then choose Select  All

      3.   Once the files are copied go to My Computer and double click the Flash Drive (E or F drive).  In the flash drive window go to File and then Paste

 

If you need any help with this you can contact the helpdesk at 610-647-4400 x1234

Nov 092011
 
Technology Tip
Locking your computer



It is Immaculata policy to lock your computer while you are away from it for a period of time.It is important to protect your digital files when you are away from your computer.  Remember to lock your computer when you leave it unattended just as you would a file drawer.   This will make it more difficult for unauthorized personal to gain access to personal and confidential information.

Here’s how -Lock your computer or log off when away from your desk (press ALT-CTRL-DEL, then Lock Workstation or Log Off).

-Unlock- press ALT-CTRL-DEL and login with your username and password.


Oct 272011
 

Blocking Junk emails from outlook
Sometimes Iron Port does not block all “spam” emails from Outlook.

Follow these instructions to if you receive a spam email in outlook
1. Right click on the email message
2. Go to junk email and then click on “Add Sender to Blocked Senders list”

From then on all emails from that sender will be automatically filtered to your Junk email folder

Oct 142011
 

Technology Tip:
It is Immaculata policy to lock your computer while you are away from it for a period of time.
It is important to protect your digital files when you are away from your computer.  Remember to lock your computer when you leave it unattended just as you would a file drawer.
This will make it more difficult for unauthorized personal to gain access to personal and confidential information.
Here’s how -Lock your computer or log off when away from your desk (press ALT-CTRL-DEL, then Lock Workstation or Log Off). -Unlock- press ALT-CTRL-DEL and login with your username and password.

 

Oct 132011
 

Dear ANGEL Users,  

Mozilla has just released an update to the their Firefox web browser entitled “Firefox 7″.  

Please do not upgrade at this point in time due to ANGEL having some compatibility issues with this new release.  We will keep you informed as to when an update is released to remedy this problem.  

Thank you,  

Academic Technology Services