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Dec 052011
 

 

 

 

Service Now Tickets
IU Helpdesk Tickets June July August September October November Year to date
Tickets Created 516 444 743 684 484 411 3282
* Incidents 38 26 61 29 24 16 194
* Requests 478 418 682 655 460 395 3088
Percentage Closed 96% 88% 98%

 

 

 

 

Nov 182011
 

It is important to backup your computer and Mars files periodically throughout the year.  You never know when you might delete something accidently or your computer hard drive will crash.

Here is how to back up with a Flash/USB drive

  1. Insert Flash drive into USB port
  2. Open you’re My Documents or Mars drive
    a)  Copy files by choosing the ones you want to backup.  To do this Hold down the CONTROL(CTRL) key on your keyboard, and select the first file. Then while still holding down that button, select the second, third, etc. file with the mouse.   After choosing the files to copy go to File and then Copy
    b) If you want to copy all files go to File and then choose Select  All

      3.   Once the files are copied go to My Computer and double click the Flash Drive (E or F drive).  In the flash drive window go to File and then Paste

 

If you need any help with this you can contact the helpdesk at 610-647-4400 x1234

Oct 272011
 

Blocking Junk emails from outlook
Sometimes Iron Port does not block all “spam” emails from Outlook.

Follow these instructions to if you receive a spam email in outlook
1. Right click on the email message
2. Go to junk email and then click on “Add Sender to Blocked Senders list”

From then on all emails from that sender will be automatically filtered to your Junk email folder

Oct 262011
 

Dear ANGEL Users,

The ANGEL Learning Management System will be undergoing scheduled maintenance this Friday, October 28, 2011 between 4 am and 7 am EDT.  This will cause ANGEL to be intermittently  inaccessible between those hours.  We apologize for any inconvenience this may cause.

Thank you,

Academic Technology Services