Counseling FAQs

  1. What does the intake process look like?

When students come in for their first appointment, they are asked to fill out paperwork that asks for demographic information, the reason they are coming for therapy, and rating scales. The student then meets with the counselor for a 50-minute intake evaluation where students can talk with counselors about their issues or problems, and at the end of the session a decision is made about the most appropriate follow-up to help resolve those problems.

  1. What is counseling?

Counseling is a helping process that takes place in an atmosphere of acceptance, respect, and trust. Counselors work with students in a safe and confidential environment to help them understand themselves, their behaviors, feelings, and relationships. The purpose of counseling is to help students identify their personal strengths, succeed academically and develop ways to achieve their full potential.

  1. What can I come to therapy for?

Students come in for counseling for a variety of different presenting problems. Some of the more common are managing anxiety, coping with and reducing stress, difficulty adjusting to college, adjusting to loss (death, relationships, job), increasing self-understanding, building self-esteem, drug/alcohol issues, improving communication, psychiatric disorders, and coping with incidents of sexual assault or other trauma.

  1. Are the sessions confidential?

Confidentiality is maintained in accordance with all applicable laws and regulations. Except for the counselors at Immaculata’ s Counseling Center, no parents, guardians, Immaculata faculty, staff or administrator has any access to student counseling records without written permission from the client, or in emergency situations as prescribed by law.

  1. How much do the services cost?

All of the services that we offer (i.e., Individual therapy, group therapy, psychiatric evaluations, consultations and walk-in clinic appointments) are free to Immaculata students.

  1. How long do I need to come for?

Since the Counseling Center does not have any session limits, students can come for one appointment or they can come for several. The approach of the Counseling Center is generally short-term and problem-focused.

  1. How long are sessions?

Sessions typically are 45-50 minutes long.

  1. Where is Counseling Services located?

Counseling Services is located in the Bruder Center.

  1. How do I schedule an appointment?

There are three ways that you can schedule an appointment:

  1. You can call 610-647-4400 ext. 3506.
  2. You can email jhagenbaugh@immaculata.edu.
  3. You can walk in and schedule at the front desk.
  1. Do I need an appointment to meet with a counselor?

The Counseling Center has daily walk-in clinic hours from noon to 1 p.m. and from 4 to 5 p.m. each day.  Students can come into the Center without an appointment and see a counselor on a first-come, first-served basis.


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Immaculata University is a Catholic, comprehensive, coeducational institution founded by the Sisters, Servants of the Immaculate Heart of Mary.
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